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Warranty & Delivery

Warranty & Delivery

PLEASE READ THE DELIVERY AND WARRANTY INFORMATION BEFORE MAKING PURCHASES.

WARRANTY

10 YEARS LIMITED WARRANTY

Winner Chairs warrants all the chair for ten-year warranty on components parts only. In that period any manufacturing defect will be replaced. Limited warranties are non-transferable.

To damage caused accident, abuse, misuse, or other external cause.

To damage caused by normal wear and tear.

​COMPONENTS & PART 

Seating foam – 10 years warranty

CHAIR BASE & CASTORS

Polypropylene Castors – 10 years warranty

Nylon Chair Base – 10 years warranty

Aluminium Chair Base – 10 years warranty

Chrome Chair Base – 10 years warranty

​GASLIFT CYLINDER

Gas-lift – 10 years warranty 

​MECHANISM 

Mechanism – 10 years warranty

 

UPHOLSTERED MESH & FABRIC

All upholstered mesh & fabric shall not be covered for tears, flattening or nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse evident.

To damage caused by natural characteristic of raw material.

​

LEATHER

Leather is a natural product, and such each hide will reflect its own individually. Some variations of shade and tone are to be expected, as are the nicks, scratches and wrinkles that only occur in genuine leather; these characteristics shall not be considered as defect.

 

IS ANYTHING NOT COVERED?

Colourfastness or matching of colours or textures occurring in leather, or other materials that naturally exhibit inherent colour variations.

Product normal wear and tear, which is to be expected over the course of ownership.

Products that were not installed, used, or maintained in accordance with product instructions and warnings.

Products used for rental purposes.

Damage caused by cleaning chemicals.

​

WARRANTY REQUESTS OR QUESTIONS?

To obtain service under this warranty, please contact us winnerchairs.online@gmail.com /+60 012-5355159

In order to avoid unpleasant argument or dispute, as a consumer purchaser, the warranty explained here is your sole and exclusive remedy. To the extent allowed by law, our company makes no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. Our company will not be liable for any consequential or incidental damages.

 

DELIVERY

All sold goods are not refundable. You agree and understand the features of Winner Chairs ‘s products. 

Please note that different region will encounter different delivery fees and warranty condition. 

Region within 15km range of our warehouse will enjoy free delivery. Region which exceeds 15km will be charged RM2.00 for every km. 

Customer able to pick up the purchased products from our warehouse.

Regions which not mentioned above:

Customer will be charged RM30 for 10kg upon delivery fees. Every additional 1kg will charge RM3.50. 

Customer NOT entitled to enjoy cash on delivery. 

Customer entitled to enjoy 1 year warranty, but delivery fees will NOT BE LIABLE by Winner Chairs.

Customer able to pick up the purchased products.

For customers who wish to self-pick up the ordered items, and for any further question regards region, please feel free to contact:

Winnerchairs.online@gmail.com  /+60 012-5355159

 

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